Service Rules In order to reinforce the service management, all service people must strictly observe the following regulations.

1. With the clients, always be friendly, use polite words, keep good manners, hold a principled stand, build up sound occupational morals, and safeguard the corporate image. 2. Think what the clients are thinking. Upon the request from clients, each service people must arrive at the destination within the specified time limit. Any unusual conditions must be reported and explained.
3. Cope with each quality accident with care, explain and analyze the defects with patience, provide solutions promptly. Any defects that cannot be solved at job site shall be immediately reported.
4. After determining the reasons and responsibilities of the defects, approval must obtain from the clients before repair. Assure the repair qualities.
5. At completion of each item of repairs, request the clients to fill and sign the "Repair Service Bill". Keep the Bill in safe and good condition. All components that fall within the warranty scope must be brought back and returned to the Sales Department Otherwise, the application for reimbursement of travel expenses shall be rejected.
6. During installation, commissioning, maintenance and demonstration on job site, the service people must explain to the trainees with care and patience, including: proper operation procedures, solutions to common faults, routine maintenance, etc.
7. Except for the service fees as approved in company service policies, the service people are forbidden to ask for money or any other form of properties. Those who violate it will be seriously punished.